General Information

  • Carloaks.com only do contracts with an adult ( 18 years old) person. Are you a minor you need parental consent.
  • Agreement is reached when you decide to place order at checkout.
  • Prices include VAT at 25 % for purchases to countries within the EU.
  • We reserve the right at all obvious errors , such as price or typographical errors to correct it afterwards. If you are not satisfied with our correction you may cancel your order for free. We also reserve the right not to carry out an order, for example the item is out of stock or technical problems.
  • If you want to correct your order after you completed your purchase, you have to notice our customer service before your order leaves our warehouse
  • All goods remain Carloaks.com ‘s property until full payment has been received by the customer.
  • Carloaks.com reserves the right to cancel an order if fraud is suspected.

Shipping

  • We send all of our packages by mail or DHL. Normal delivery time is 1-4 business days. Sometimes it happens that some of the goods you ordered are not in stock and is on backorder , then we reserve us the right to end the sale.
  • Should your order not be shipped on time , you have the right to cancel your purchase.
  • If your package and / or content damaged during transportation, report it immediately at the scene if possible, or to our customer service within 2 business days.
  • If the package is lost during shipment , you must notify our Customer Service within a reasonable time (2 months).
  • Carloaks.com sends an order confirmation to the email address you provided before we ship the goods to you.

There are two notifications:

  • E-mail notification to the E-mail you registered when you purchased your product : The announcement is made on the day it arrives at your delivery.
  • Letter Alert : When your package arrives at Post Service Provider or DHL service point sends a note home to you. Bring slip and your ID to the designated service point in releasing your order.
  • To pick up your shipment requires you to present valid identification.
  • Any delay in delivery or final sales will be notified by email . If you are not satisfied with a new specified delivery date , you always have the right to cancel your order without charge. We can not offer any form of compensation due to a delay in delivery or final sale.

Unclaimed goods :

– For packages that are not retrieved will be charged a fee for uncollected packets at 25 EUR. This represents the costs incurred in sending out and return the package .

Shipping rates:

Sweden – Free
Within EU – 3,3 EUR
Rest of the world – 4,4 EUR

Payment :

– You can pay with Visa, MasterCard or American Express. Choose card payment and follow the instructions.

The goods are sent immediately after payment and no additional charge is to expect.

Exchanges

All exchanges are free within Sweden. A change means that you for each returned item decide to purchase a new product. If you return a greater number of goods than switching to it is not defined as a exchange but as a return, see below.

Returns

  • You may return your goods to us within 30 days and get your money back if you change your mind.
  • If we have sent you the wrong merchandise you can choose to receive a new product or a full refund.
  • All goods returned must be carefully packaged to avoid damage to the product. It is you, the customer that will bear the cost and risk of transport back to us.

Complaints

  • If you have complains about your order because of a broken or faulty product, we will make a manual assessment and may request the product in return if necessary.
  • First step in the process of such claim is to fix the error with the product. If this is not possible and the claim is approved, we will replace you with a new product.
  • If we are not able to replace you with a new product you have the right to cancel the purchase and get your money refunded .
  • Repayment is normally within 14 working days after we have received and accepted your return . We can only carry out a refund in the same manner and to the same account that was used at the time of purchase.

Return address for withdrawal and complaints :

Carloaks.com
Pipersgatan 4
11224 Stockholm
Sweden
Contact information for the withdrawal and the complaint :

E-mail: info@carloaks.com

Security

In connection with your registration and ordering you agree by law that we store and use your information in our business in order to fulfill our commitment to you . Carloaks.com protect your personal data under the Data Protection Act. You always have the right to see your personal information registered with us. If they are incorrect or incomplete , you have the right to have the information corrected or deleted . Manup.se uses encrypted data transmission . Payment and personal information is done through secure websites. Payment Transaction is processed by our payment partner Payex to guarantee a fast and secure payment . Payex meet the requirements for PCI DSS. Carloaks.com never saves and has not any access to see your card details . All information is sent encrypted .
Cookies

According to the Electronic Communications Act , which entered into force on 25 July 2003, everyone who visits a website with cookies should be informed if the website contains cookies, what they are used for and how they can be avoided.
A cookie is a small text file stored on your computer and contains information. Cookies are used for purely technical reasons for the site’s functionality , such as login , navigation and forms processing. There are two kinds of cookies, a variety that saves a file permanently on your computer and another variety that is stored temporarily while you are on the site. Carloaks.com use both types . If you do not want cookies stored on your computer, you can disable it in your browser’s settings (see your web browser’s instructions , the procedure varies depending on which browser you use ) . However, this means that the functionality of the website is restricted.

Assortment

Carloaks.com reserves the right to change the range and have the right to remove items from the range before a purchase has gone through . We reserve the right for any final sale of goods in the range.
We reserve the right to correct typographical errors in the texts of this website. We give no guarantee that all pictures accurately reflect the true appearance . Manup.se reserves the right to adjust prices and possible price errors .

Force Majeure

Carloaks.com are exempt from penalty for failure to perform any obligation under this Agreement if such failure is due to release factor as described below and the circumstance prevents , hinders or delays the performance . As the liberating factor to be considered including government action or omission, new or amended legislation, conflict , embargo , fire, flood , sabotage, accident , major or other type of natural disaster. The force majeure includes administrative decisions that affect the market negatively and products , eg . restrictions indication , warnings, bans , etc., abnormal decline in the market and the company is exposed to criminal activity that affects the business.

Complaints

Complaints or concerns regarding Carloaks.com ‘s services or products should be reported to our customer service department via email at info@carloaks.com. If you are not satisfied with our handling of your case , please contact your local consumer Consumer Complaints ( ARN ) . We always follow ARN’s recommendations .